After-sales support
Service Guarantee
Service Philosophy
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01
In Time
The company responds to the maintenance service within 2 hours, and for better after-sales service of the products, there are professional staffs to answer and do timely feedback records, and bring the law to solve the problems. -
02
Efficient
Haida has after-sales process system, after-sales team management system, after-sales parts scheduling system, customer satisfaction feedback system and other after-sales system to create a complete and efficient after-sales service. -
03
Specialties
The after-sales service department has dozens of specialists in electronic equipment engineering and software, and regularly participates in training to continuously improve their professional competence.
-
01
In Time
The company responds to the maintenance service within 2 hours, and for better after-sales service of the products, there are professional staffs to answer and do timely feedback records, and bring the law to solve the problems.
-
02
Efficient
Haida has after-sales process system, after-sales team management system, after-sales parts scheduling system, customer satisfaction feedback system and other after-sales system to create a complete and efficient after-sales service.
-
03
Specialties
The after-sales service department has dozens of specialists in electronic equipment engineering and software, and regularly participates in training to continuously improve their professional competence.
After-sales Service Content
Localization Services
HAIDA can provide local service if partner is available in your country. They can provide local installation, maintenance, repair, calibration and software update when you purchased our machines.
Remote Services
Our service team will provide the solutions with guideline documents to suppor to you. There have detail procedures, you can follow step by step to solve the problems. We can also provide online meeting to check and answer your concerns.
On-site Service
Our engineer can provide on-site installation, maintenance, repair and calibration service if you pay the service cost. Actually, our service members scheduled to different country every year, they have a rich experience for business traveling.
After-Sales Process
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Communication
There is a special customer communication group, if customers have any problems, they can contact us through the group at any time, and get feedback and solution in time. -
Solutions
After-sales staff summarize and analyze customer problems, deal with small problems in a timely manner; for complex problems, convene a team and meet to discuss until the problem is solved. -
Daily Maintenance
Provide customers with more maintenance methods and teach them more ways to maintain the equipment so that the equipment has a longer service life. -
On-site Solutions
For on-site service such as repair, parts replacement, calibration and software upgrade, Hoyoda will send professional after-sales personnel or contact local agents to provide on-site service.
After-Sales Process
Communication
There is a special customer communication group, if customers have any problems, they can contact us through the group at any time, and get feedback and solution in time.
Solutions
After-sales staff summarize and analyze customer problems, deal with small problems in a timely manner; for complex problems, convene a team and meet to discuss until the problem is solved.
Daily Maintenance
Provide customers with more maintenance methods and teach them more ways to maintain the equipment so that the equipment has a longer service life.
On-site Solutions
For on-site service such as repair, parts replacement, calibration and software upgrade, Hoyoda will send professional after-sales personnel or contact local agents to provide on-site service.
Technical Support Team
Eden Chen
Technical Manager
Major:Universal test machine, Paper test machine,Package test machine,Climate chamebr,Furniture test machine.
Once served countries/regions: The United States, Korea, Malaysia, Iran, Chile, India, Paraguay, South Africa …
Darren Dai
Senior Technical Engineer
Graduated in mechanical drawing, he has more than 5 years of experience in after-sales service. He is good at machine assembly and maintenance and proficient in the ISTA standard for paper products and ASTM standard for tensile machines. He often om-site installs and teaches customers how to use machines.
Major: Tensile test machine, Rubber and Plastic test machine, Environment test chamber…
Once served countries/regions: The United States, Korea, Malaysia, India, Paraguay, Vietnam, Thailand …
Darren Dai
Senior Technical Engineer
Graduated in mechanical drawing, he has more than 5 years of experience in after-sales service. He is good at machine assembly and maintenance and proficient in the ISTA standard for paper products and ASTM standard for tensile machines. He often om-site installs and teaches customers how to use machines.
Major: Tensile test machine, Rubber and Plastic test machine, Environment test chamber…
Once served countries/regions: The United States, Korea, Malaysia, India, Paraguay, Vietnam, Thailand …
Darcy Li
Technical Engineer
Graduated from Mechanical Manufacturing, with more than 3 years of experience in after-sales service, specializes in troubleshooting and maintenance of machine faults. He often provides on-site service and remotely guides user operations. He is proficient in ASTM and IEC standards and can timely and professionally solve user feedback problems.
Major: Textile test machine,Shoes test machine, Leather test machine, Universal test machine…
Once served countries/regions: Korea, Malaysia, India, Paraguay, Vietnam, Thailand …
Sawyer Mark
Deputy General manager, Global business Manager
Mainly responsible for the global business of the instrument, market research and market development, business relations. Make strategic planning and annual business objectives and implement them.
Sawyer Mark
Deputy General manager, Global business Manager
Mainly responsible for the global business of the instrument, market research and market development, business relations. Make strategic planning and annual business objectives and implement them.
After-Sales Service Network
