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After-sales support

Service Guarantee

Haiyouce (QTS) Group has its independent maintenance and after-sales service company, with several senior technical engineers and 50 professional after-sales personnel to support us.
In 2007, Haida merged with Mechanical Electric HK Ltd. Founder of Mechanical Electric, with more than 20 years experience in testing machine development and sales, join us as a technical director.
We insist on technology and service as the foundation and have accumulated rich experience in testing equipment installation and maintenance, forming a perfect service system of pre-sales technical consultation, program design, product sales, equipment installation and commissioning, after-sales tracking, and maintenance.

Service Philosophy

  • 01

    In Time

    The company responds to the maintenance service within 2 hours, and for better after-sales service of the products, there are professional staffs to answer and do timely feedback records, and bring the law to solve the problems.
  • 02

    Efficient

    Haida has after-sales process system, after-sales team management system, after-sales parts scheduling system, customer satisfaction feedback system and other after-sales system to create a complete and efficient after-sales service.
  • 03

    Specialties

    The after-sales service department has dozens of specialists in electronic equipment engineering and software, and regularly participates in training to continuously improve their professional competence.
  • 01

    In Time

    The company responds to the maintenance service within 2 hours, and for better after-sales service of the products, there are professional staffs to answer and do timely feedback records, and bring the law to solve the problems.
  • 02

    Efficient

    Haida has after-sales process system, after-sales team management system, after-sales parts scheduling system, customer satisfaction feedback system and other after-sales system to create a complete and efficient after-sales service.
  • 03

    Specialties

    The after-sales service department has dozens of specialists in electronic equipment engineering and software, and regularly participates in training to continuously improve their professional competence.

After-sales Service Content

Localization Services

HAIDA can provide local service if partner is available in your country. They can provide local installation, maintenance, repair, calibration and software update when you purchased our machines.

Remote Services

Our service team will provide the solutions with guideline documents to suppor to you. There have detail procedures, you can follow step by step to solve the problems. We can also provide online meeting to check and answer your concerns.

On-site Service

Our engineer can provide on-site installation, maintenance, repair and calibration service if you pay the service cost. Actually, our service members scheduled to different country every year, they have a rich experience for business traveling.

After-Sales Process

  • Communication

    There is a special customer communication group, if customers have any problems, they can contact us through the group at any time, and get feedback and solution in time.
  • Solutions

    After-sales staff summarize and analyze customer problems, deal with small problems in a timely manner; for complex problems, convene a team and meet to discuss until the problem is solved.
  • Daily Maintenance

    Provide customers with more maintenance methods and teach them more ways to maintain the equipment so that the equipment has a longer service life.
  • On-site Solutions

    For on-site service such as repair, parts replacement, calibration and software upgrade, Hoyoda will send professional after-sales personnel or contact local agents to provide on-site service.

After-Sales Process

Communication

There is a special customer communication group, if customers have any problems, they can contact us through the group at any time, and get feedback and solution in time.

Solutions

After-sales staff summarize and analyze customer problems, deal with small problems in a timely manner; for complex problems, convene a team and meet to discuss until the problem is solved.

Daily Maintenance

Provide customers with more maintenance methods and teach them more ways to maintain the equipment so that the equipment has a longer service life.

On-site Solutions

For on-site service such as repair, parts replacement, calibration and software upgrade, Hoyoda will send professional after-sales personnel or contact local agents to provide on-site service.

Technical Support Team

01
Eden Chen

Eden Chen

Technical Manager

Has more than 10 years of service and maintenance experience, is particularly good at machine repair and maintenance, and proficient in the various standards, including:ASTM,ISTA,ISO,etc. He can provide reasonable recommendations and solutions according to the specific situation of the users,and deal with user feedback problems timely and efficient.
Major:Universal test machine, Paper test machine,Package test machine,Climate chamebr,Furniture test machine.
Once served countries/regions: The United States, Korea, Malaysia, Iran, Chile, India, Paraguay, South Africa …

Darren Dai

Senior Technical Engineer

Graduated in mechanical drawing, he has more than 5 years of experience in after-sales service. He is good at machine assembly and maintenance and proficient in the ISTA standard for paper products and ASTM standard for tensile machines. He often om-site installs and teaches customers how to use machines.
Major: Tensile test machine, Rubber and Plastic test machine, Environment test chamber…
Once served countries/regions: The United States, Korea, Malaysia, India, Paraguay, Vietnam, Thailand …

02
Darren Dai
02
Darren Dai

Darren Dai

Senior Technical Engineer

Graduated in mechanical drawing, he has more than 5 years of experience in after-sales service. He is good at machine assembly and maintenance and proficient in the ISTA standard for paper products and ASTM standard for tensile machines. He often om-site installs and teaches customers how to use machines.
Major: Tensile test machine, Rubber and Plastic test machine, Environment test chamber…
Once served countries/regions: The United States, Korea, Malaysia, India, Paraguay, Vietnam, Thailand …

02
Darcy Li
Darcy Li

Darcy Li

Technical Engineer

Graduated from Mechanical Manufacturing, with more than 3 years of experience in after-sales service, specializes in troubleshooting and maintenance of machine faults. He often provides on-site service and remotely guides user operations. He is proficient in ASTM and IEC standards and can timely and professionally solve user feedback problems.
Major: Textile test machine,Shoes test machine, Leather test machine, Universal test machine…
Once served countries/regions: Korea, Malaysia, India, Paraguay, Vietnam, Thailand …

Sawyer Mark

Deputy General manager, Global business Manager

Mainly responsible for the global business of the instrument, market research and market development, business relations. Make strategic planning and annual business objectives and implement them.

02
Sawyer Mark
Sawyer Mark
02
Sawyer Mark
Sawyer Mark

Sawyer Mark

Deputy General manager, Global business Manager

Mainly responsible for the global business of the instrument, market research and market development, business relations. Make strategic planning and annual business objectives and implement them.

After-Sales Service Network

ShenZhen
Ottawa
New York
London
Berlin
Paris
Madrid
Cape Town
New Delhi
Seoul
Tokyo
Canberra